ADVANZ GRIEVANCE REDRESSAL

Welcome to ADVANZ’s Grievance Redressal Hub. Here, you can raise concerns, provide feedback, and access comprehensive information on how we address any issues related to our services. We are committed to resolving your grievances efficiently and transparently. Find details on how to submit complaints, track your requests, and connect with our support team for prompt resolutions.

Nodal Officer

Shantanu Shah

Phone

8510011220

Emails

shantanu.shah@advanz.in

Emails

support@advanz.in

LENDING PARTNERS GRIEVANCE REDRESSAL

Level 1

If the customer has any Grievances/Complaints including those pertaining to the services provided by the outsourced agencies, kindly contact the Area sales Manager.

Level 2

If the customer is not satisﬁed with the resolution provided by the Area Sales Manager, he/she may call our call center at 1800 – 102 – 1616 & write their complaint to us at customercare@muthoot.com.

Level 3

If the customer is not satisﬁed with the resolution provided by the Nodal Ofﬁcer, then he/she may post/write their complaint to/with our Principal Nodal Ofﬁcer at the Head Ofﬁce. Please write to “Julia Mathew, AVP (Operations), Muthoot FinCorp Limited, Muthoot Centre, Punnen Road, Trivandrum - 695 001. Contact No: 0471-4911400/4911626, & Email ID: julia.mathew@muthoot.com

Level 4

In case of non-addressal of the complaint to the customer’s satisfaction, within a reasonable period from the above-mentioned levels the customer may approach RBI by sending their grievance to “The Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017” in the speciﬁed format. You can also ﬁle the complaint online on https://cms.rbi.org.in or register on the toll-free number – 14448 (9:30 am to 5:15 pm)